alexis Account & Payment FAQ

No. Each person may hold only one account on alexis. If we detect multiple accounts linked to the same email, phone number, or payment method, we will close all but one and may forfeit any balance. This rule protects our platform and ensures fair play for all users. If you have forgotten your password or username, use our password-reset tool instead of opening a new account. If you believe you have duplicate accounts, contact our support team to consolidate them.

On the login page, click "Forgot your password?" and enter your email address. We will send a reset link to your inbox. Click the link, create a new password, and sign in. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. Make sure your new password is at least 8 characters and includes uppercase, lowercase, and numbers.

If you notice unusual activity on your account—such as a login from an unfamiliar location, a withdrawal you did not request, or a password change you did not make—contact our support team immediately. Do not share your password with anyone. We will freeze your account, review the activity, and help you regain control. Always use a strong, unique password and enable two-factor authentication if available. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and need urgent help, reach out via live chat.

We accept deposits through multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each method has its own minimum and maximum limits set by the payment provider. When you choose a payment method during deposit, the system will show you the range for that method. Deposits are processed instantly for e-wallets and within one business day for bank transfers. If your deposit does not appear in your account, contact our support team with your transaction reference number.

Withdrawal requests are reviewed within one business day. Once approved, the funds are sent to your payment method—e-wallets like mobile banking, local payment, online payment, and e-wallet typically receive funds within minutes, while bank transfers via mobile banking, local payment, online payment, and e-wallet may take one to two business days depending on your bank. We may ask for additional verification documents before processing your first withdrawal. If your withdrawal is delayed, check your email for any verification requests and contact our support team if you need help.

RTP stands for Return to Player. It is a percentage that shows how much of all money wagered on a slot game is paid back to players over time. For example, a slot with means that over a long period, players receive an average of 96 cents for every dollar wagered. The remaining non-specific info is the house edge. RTP is set by the game provider and does not change. Each spin is independent and random. On alexis, we offer slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, each with its own RTP. Check the game details before you play to see the RTP for that game.

Free bets and free spins are promotional offers that let you play without using your own money. Free bets are credited to your account and can be used on football markets or live-dealer tables. Free spins are credited to specific slot games and let you spin without wagering. Both come with terms—for example, you may need to wager the amount a certain number of times before you can withdraw any winnings. Free bets and free spins appear in your account under "Promotions" or "My Offers" after you meet the eligibility criteria. Read the terms carefully to understand the wagering requirement and expiry date. If you have questions about a specific offer, contact our support team.

Our support team is available via live chat during business hours. You can also reach us by email anytime. Response times vary depending on the volume of inquiries. For urgent account issues—such as suspected unauthorised access or a missing withdrawal—contact live chat first. We respond to all support inquiries in English. If you are unable to reach us via chat, send an email and we will respond within one business day. You can also visit our FAQ page or legal notice for self-service answers.