alexis Terms of Use
We at alexis set out the terms under which you access and use our platform. Our service is available only where local law permits, and by joining alexis, you agree to these conditions. We operate sportsbook markets, live-dealer tables, and slot games across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—and we process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet.
These terms explain your rights and responsibilities on alexis. They cover account opening, deposits, withdrawals, bonus eligibility, dispute resolution, and our jurisdiction notice. We believe in clear communication, so we lay out what we expect from you and what you can expect from us.
If you have questions about these terms or how they apply to your account, our customer support team is available through live chat and email in English. We respond to all inquiries within one business day.
Account Opening and Your Responsibilities on alexis
When you join alexis, you confirm that you are of legal age in your jurisdiction and that access to our platform complies with local law. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that your use of alexis is legal where you are located.
To open an account, you provide your name, email, phone number, and date of birth. We verify this information before processing your first withdrawal. This verification—known as Know Your Customer (KYC)—protects both you and us against fraud and money laundering. We may ask for additional documents such as a government-issued ID or proof of address. We keep all personal data encrypted and do not share it with third parties except where required by law.
You are responsible for keeping your password secure and for all activity on your account. If you suspect unauthorised access, contact our support team immediately. We will investigate and take action to protect your account.
Deposits, Withdrawals, and Our Payment Policy on alexis
We accept deposits through nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly, and your balance updates in real time. We do not charge deposit fees.
Withdrawals are processed within one business day, subject to verification windows. We do not charge withdrawal fees. To withdraw, you request funds through your account dashboard, and we transfer them to the payment method you used for your deposit. If you used mobile banking or local payment, funds return to that account. If you used a bank transfer, funds return to the same bank account.
We may delay a withdrawal if we need to verify your identity or if we detect unusual activity on your account. This is standard practice and protects against fraud. We will notify you of any delay and explain the reason.
We do not accept third-party payments. Your deposit method must be in your own name. If we detect a deposit from another person's account, we will freeze the funds and contact you to resolve the issue.
Bonuses and Promotions on alexis
We offer a welcome bonus to new players, weekly cashback rewards, and a referral programme. These offers are subject to terms and conditions, and we describe each one clearly when you join.
Our welcome offer is available to players who open an account and make their first deposit. The offer is not a fixed amount—instead, it is a percentage match of your deposit, subject to a maximum. To claim the offer, you must meet a playthrough requirement, which means you must wager the bonus amount a certain number of times before you can withdraw it. We explain the exact playthrough requirement when you claim the bonus.
Our weekly cashback reward returns a small percentage of your losses each week. This is not a guaranteed profit—it is a rebate on money you have already wagered. Cashback is credited automatically every Monday and can be withdrawn immediately.
Our referral programme rewards you for inviting friends to join alexis. When your friend opens an account and makes a deposit, you both receive a bonus. There is no limit to how many friends you can refer.
Bonuses are not guaranteed returns
All offers on alexis are subject to terms. We do not guarantee that you will profit from any bonus or promotion. Bonuses are designed to reward engagement, not to provide income.
Dispute Resolution and Our Commitment on alexis
If you believe there is an error on your account—a missing deposit, an incorrect withdrawal, or a disputed bet—contact our support team immediately. We investigate all disputes within one business day and work to resolve them fairly. If we find an error on our side, we correct it and credit your account. If we find that the transaction was processed correctly, we explain why and provide evidence.
We settle all bets within hours of match completion or game outcome. Our Result Table logs every transaction, so you can audit your account history at any time. If you believe a bet was settled incorrectly, we review the match footage or game logs and make a final determination.
We are committed to fair play. Our games are audited by third parties, and our odds are published. We do not manipulate outcomes, and we do not close accounts without cause. If we suspect fraud or violation of these terms, we notify you and give you an opportunity to respond before taking action.
Jurisdiction Notice
Our services are available only where local law permits. We do not offer our platform in jurisdictions where online gaming is prohibited. If you access alexis from a jurisdiction where our service is not legal, you do so at your own risk, and we are not responsible for any consequences.
These terms are governed by the laws of the jurisdiction where alexis operates. Any dispute arising from these terms or your use of our platform is subject to the dispute resolution process described above. We do not accept liability for indirect or consequential damages.
We reserve the right to update these terms at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of alexis after an update constitutes acceptance of the new terms.