alexis Casino & Sportsbook Data Care
This page describes what we collect when you use alexis and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, and e-wallet, or place a bet on Liga 1 or Piala Indonesia matches, you share information with us. We explain exactly what we collect, why we need it, and how we safeguard it.
Our privacy policy applies to all users of alexis across Indonesia—whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang. We comply with data protection standards and do not sell your personal information to third parties. Your data is encrypted and stored securely on our servers.
If you have questions about how we handle your data or want to exercise your privacy rights, contact our support team. We respond to all data requests within ten business days.
What We Collect on alexis
We collect information in three categories: account data, transaction data, and behavioural data.
Account data includes your name, email address, phone number, date of birth, and residential address. We ask for this when you register. We use it to verify your identity, process withdrawals, and contact you about your account. We also collect government-issued ID details and proof of address during our Know Your Customer (KYC) verification process. This verification is required before you can withdraw funds.
Transaction data includes every deposit, withdrawal, and bet you place on alexis. We record the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date and time, and the outcome. We keep this data to settle disputes, detect fraud, and comply with financial regulations.
Behavioural data includes which games you play, how long you spend on alexis, which pages you visit, and your device type. We collect this through cookies and analytics tools. We use it to improve our platform, personalise your experience, and understand which features are most popular.
How We Use Your Data on alexis
We use your data for five main purposes: account management, payment processing, fraud prevention, legal compliance, and service improvement.
Account management: We use your name, email, and phone number to manage your account, send you login links, and notify you of important changes to our service.
Payment processing: We share your transaction data with our payment processors to complete deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to process payments.
Fraud prevention: We analyse your transaction patterns to detect unusual activity. If we notice a withdrawal from a different location or device than usual, we may ask you to verify your identity before processing it. This protects your account from unauthorised access.
Legal compliance: We are required by law to keep records of all transactions and to report suspicious activity to financial authorities. We use your data to meet these obligations.
Service improvement: We analyse behavioural data to understand how you use alexis. This helps us improve our platform, fix bugs, and add features that matter to you.
Third Parties and Data Sharing on alexis
We do not sell your personal data. We share it only with trusted partners who help us operate alexis.
Our payment processors receive your transaction data to complete deposits and withdrawals. Our hosting provider stores your data on secure servers. Our analytics provider tracks how you use our platform. Each of these partners is contractually bound to protect your data and use it only for the purpose we specify.
We may disclose your data if required by law—for example, if a court orders us to provide information or if we detect illegal activity. We will notify you of such requests unless the law forbids it.
Our servers may sit outside your jurisdiction. By using alexis, you consent to your data being transferred and stored internationally.
Your Rights and Our Commitments on alexis
You have the right to access, correct, and delete your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide it within ten business days in a portable format.
You can update your account information—name, email, phone number—at any time through your account settings. If you want to delete your account, contact support. We will close your account and delete your personal data within thirty days, except where we are required by law to retain it.
You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send. You can also disable cookies in your browser settings, though this may affect how alexis functions.
Data retention on alexis
We keep transaction records for seven years to comply with financial regulations. Account data is deleted within thirty days of account closure, unless we are required to retain it.
Cookies and Tracking on alexis
We use cookies to remember your login, store your preferences, and track how you use alexis. Cookies are small files stored on your device. They help us provide a seamless experience—for example, so you do not have to log in every time you visit.
We use two types of cookies: essential cookies, which are necessary for alexis to function, and analytics cookies, which help us understand user behaviour. You can disable analytics cookies in your browser settings without affecting core functionality.
Third-party analytics providers may also place cookies on your device. These are governed by their own privacy policies. We do not control them, but we ensure they meet our data protection standards.
Contact Us About Your Data on alexis
If you have questions about this privacy policy, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We are available via live chat and email in English. We respond to all privacy inquiries within ten business days.
We update this policy periodically to reflect changes in our service or data practices. We will notify you of material changes by email or through a notice on alexis. Your continued use of our platform after an update constitutes acceptance of the new policy.